App / Mobile
At bd10bet, this Privacy Policy explains exactly what data we collect when you access your account, make a deposit through Upay or Bank Transfer, or browse the lobby on your phone. Access to our platform and the application of this policy depends on your local law and eligible regions.
This Privacy Policy applies to all data collected when you register, log in, deposit or withdraw through your bd10bet account. When you use a local payment method such as Upay or Bank Transfer, we receive transaction references needed to match your deposit to your account wallet — we do not store full payment credentials beyond what the transaction flow requires. We collect your account email, device type, browser session data and payment transaction references. We do not sell this information to third parties for marketing purposes. Cookies and session tokens are used to keep your mobile login active across browser tabs and to remember your account state when you return from a previous session. Data is retained for as long as your account remains open and for a period after closure as required by the applicable rules of your jurisdiction. If you are accessing bd10bet from Bangladesh, the collection and use of your data is subject to local law and the eligibility conditions of your region. Where a conflict arises between this policy and local legal requirements, the local requirement applies. For any questions about how your data is processed, our support team is reachable through the contact routes published in your account area.
Not every part of your interaction with bd10bet falls under the same data rules. This section clarifies which areas are inside this policy and which involve separate arrangements — so you know exactly what we are responsible for and where third-party terms take over.
When you log in through a mobile browser or return to your account after a session break, we record the login event, device type and session token. This data is covered fully by this policy and is used only to maintain account continuity and detect unusual access patterns.
Deposits and withdrawals made through Upay or Bank Transfer involve payment processors who operate under their own privacy terms. We receive only the transaction reference and amount confirmation. The payment processor's own policy governs the data they hold on their side.
When you browse game categories, view live casino tables or check the sports section, we log session activity to improve page load behaviour on mobile. This activity data is anonymised for performance purposes and does not identify individual game choices in your account history.
Game content from studios available in the lobby is delivered through third-party software providers. Those providers may process game-round data under their own terms. We do not control that processing, and you should review the relevant provider policy if you have questions about game-session data.
You have practical options available to you regarding the data we hold. These are not abstract promises — they are steps you can follow directly through your account or by contacting our support team. Reviewing what we hold is the first step: your account profile page shows the core details we store, including your registered email, linked payment method references and session history where that is visible. If any of your account details are incorrect — for example, a name mismatch or an outdated contact address — you can update these through the account settings screen on mobile or desktop. For data you cannot edit directly, our support team can action a correction request when you provide your account ID and a brief description of what needs to change. Eligibility for any data action depends on your local law and the applicable rules for your region in Bangladesh. Where a right is recognised under local law, we will process the request within a reasonable period and confirm the outcome to your registered contact.
Open your account profile to see the personal details, payment references and session records we currently hold. If something looks unfamiliar, note the account ID and contact support with a specific description of the entry in question.
Name, contact address and linked email can be updated through account settings. For fields that are locked after verification, submit a correction request via the support route published in your account area and include your account ID.
If you are unsure how a specific piece of your data is being used — for example, how a Upay transaction reference is stored or how long a session cookie persists — reach out through the live chat or email route shown in your account dashboard.
If you want to understand what happens to your data when an account is closed, contact support before initiating the closure. They can explain the retention period that applies in your region and what, if anything, is deleted immediately versus held under legal obligation.
If you have a question about this Privacy Policy — whether it is about your stored data, a payment reference you do not recognise, or how your mobile session is tracked — you can reach our team through the routes published in your account area. Availability depends on platform access in your region.
The live chat button is visible in your account dashboard when you are logged in. Use this for questions about specific data entries, session activity or payment references you want clarified. Have your account ID ready when you open the chat.
For written requests — such as a correction request or a question about data retention — use the email address published on the Contact page of the site. Include your account ID, the specific data item you are asking about and the action you are requesting.
The Help Centre accessible from your account menu contains published answers about data handling, cookie settings and session management. Check there first for common questions before submitting a support request, as many answers are available without waiting for a reply.
We approach data handling with a clear principle: collect only what the account function requires, keep it for the period required by applicable rules in your region, and give you visible routes to review or question it. Here is how each area works in practice.
We use session cookies to keep your mobile login active and to restore your account state when you return to the site. You can clear cookies through your browser settings at any time. Clearing them will end your active session and require you to log in again on your next visit.
When you deposit via Bank Transfer or Upay, the transaction reference and confirmed amount are linked to your account wallet. We do not store full bank account numbers or Upay PINs. The payment processor retains its own records under its own applicable terms.
Your account data is held for as long as your account is active. After account closure, we retain certain records for the period required by applicable rules in your jurisdiction. The exact duration depends on local law and the reason for closure — support can advise on this for your specific case.
To request a correction, deletion or explanation of stored data, contact support via the email route on the Contact page. Provide your account ID and the specific data item. We will confirm receipt and advise on the applicable process and timeline for your region.
Below are questions that come up most often about this policy. Each answer is specific to how bd10bet handles data — not a generic explanation. If your question is not covered here, the support routes in the section above are the right next step.
We collect your registered email, the device type you used to sign up, and your session activity. When you make a deposit through Upay or Bank Transfer, we also store the transaction reference and confirmed amount. We do not collect payment credentials such as account PINs or full bank numbers.
We do not sell your data to third parties for marketing. Payment processors used for Upay and Bank Transfer transactions receive only what is needed to process your deposit. Game content providers may log game-round data under their own terms. We are not responsible for third-party data practices outside our platform.
After an account is closed, we retain certain records for the period required by the applicable rules in your jurisdiction in Bangladesh. The specific duration depends on local law and the circumstances of the closure. Contact support before closing your account if you want to understand what is retained and for how long.
Yes. Your account profile shows the core details we store: your registered email, linked payment references and session history where visible. For a fuller picture of what we hold, contact support via the email route on the Contact page with your account ID and a clear description of what you are requesting.
For fields you can edit yourself — such as contact address — use the account settings screen on mobile or desktop. For locked fields like a name mismatch, submit a correction request to the support email published on the Contact page. Include your account ID and specify exactly what needs to change.
Yes. Access to the platform and the application of this policy depend on your local law and the eligibility conditions of your region. Where local law requires a different standard or creates a specific right around your data, that requirement applies. Contact support if you have questions about how this affects your account specifically.